At Meira Gear, your satisfaction is important to us. Please review our Return and Refund Policy carefully to understand how returns and refunds are handled.

1. Return Eligibility

You may request a return if:

  • The item is defective, damaged, or not as described.
  • You notify us within 3 days of receiving the product.
  • The product is unused, in its original packaging, and in the same condition you received it.

We do not accept returns for:

  • Change of mind
  • Used or damaged items caused by misuse
  • Products requested for return after the 3-day window

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at [email protected] within 3 days of receiving your order.
  2. Provide your order number, reason for return, and photos (if applicable).
  3. Our team will review your request and guide you through the return procedure.

Please note: The customer is responsible for safely repackaging the item and returning it to the provided address unless the return is due to our error (wrong or defective item).

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 business days.

4. Exchanges

We currently do not offer direct exchanges. If you need a different item, you must return the original item (if eligible) and place a new order.

5. Contact Us

If you have any questions about our return and refund policy, please contact our support team at:
📧 [email protected]